Christmas Tree Storage Program FAQ
The program includes delivery of your Christmas tree to your home or location, set up of the tree, and take down of the tree after the Holiday season. We also store your tree in our warehouse during the off season from time of take down to next year's set up.
Upon purchasing your new Christmas tree, you can opt into the program with one of our store associates.
The annual cost of storage, install, and take down is $31 per foot. (Example: A 10' tree would cost $310 per year)
Once you are a member in the program, you must use both set up and take down services to be eligible for off season storage.
During your first Christmas season after purchase (Time of purchase to end of take down season), you are eligible to sign up for the program even if you initially opted out of the set up. You must still use the take down service for storage eligibility
For instances where one service is used but not the other, the cost for the set up is $19 per foot, and the cost for take down is $12 per foot.
You will work with one of our team members to get on our schedule for your installation and takedown. Appointment times are available from 8 AM - 5 PM on Monday through Friday. The service runs from October 3 through January 31.
We start scheduling on October 1 every year. Set ups typically run from November 1 until Christmas, and take downs typically run from Christmas until January 31. Just call into our 71st & Keystone location (317) 255-9230 to get on our Calender.
When you call (on or after Oct 1 each year) please have this information ready: your SET UP date, TAKE DOWN date, the SIZE of your tree and have PAYMENT information ready.
We typically revoke eligibility of trees around the 10 year mark. Factors that contribute to ineligibility are an inability to repair or consistent malfunctioning of structural features, lighting features, and material of the trees.
We are able to send technicians to your home to work through minor repairs. For larger repairs, we have you bring or send in the malfunctioning section of your tree, and we will repair the section at an additional cost. Availability of our technicians may vary.